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Xfinity Mobile reward - no update inspite of meeting eligibility requirements

New Poster

Xfinity Mobile reward - no update inspite of meeting eligibility requirements

Hi,

 

I signed up for Xfinity Mobile in September and enrolled in the $200 visa gift card offer. It is long past the required 90 days, but the status on the reward center still shows as "Pending Fulfillment Eligibility". How long should I wait? Calling the customer care number 800-526-3268 is not helping as I only hear music and never get to speak to anyone even after waiting for 2 hours in the middle of the day (M-F).

 

Who can I reach out to get help?

 

Thanks

Official Employee

Re: Xfinity Mobile reward - no update inspite of meeting eligibility requirements

Hi nycdpj, I can review this on my side for you. Please send me a private message with your account information (your name, address and account number for you core services).

 

Thank you


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Official Employee

Re: Xfinity Mobile reward - no update inspite of meeting eligibility requirements

Hi nycdpj, thank you for your private message and if you are still needing assistance please let me know.

 

Thank you


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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
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We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
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Mark a Best Answer!solution Icon

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