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Xfinity 4k - XG1v4 Cable Box Availability

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Service Expert

Re: 4K UHD Service and Availability


@angieb359 wrote:

I called Comcast in November 2017 to get the new 4K cable box, I asked if I could go into the office to pick it up and I was told no because they did not have the new boxes in the office yet.  After the box was shipped out I called for a tech to come out and set the box up.  When the tech came out he said that he had never seen this new equiment before.  He got me all set-up but I still didn't have 4K on my TV.  I called Comcast back again and then I was told that their was not any 4K service in the area, but it will be in a few months.  I called back in the first of March and was told that we will have it April 8th and to just call back yet again to make sure my TV was all set-up correct.  I called back on April 9 2018 and was told that we don't have 4K and will not have it any time soom.  I live in Gadsden, AL


Hi, scroll b ack a few post to @ComcastElla 's post above and follow her directions.




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Regular Visitor

Re: 4K UHD Service and Availability

For some reason, I can't PM her.  Is there some trick to enabling PM features?

Official Employee

Re: 4K UHD Service and Availability

Hi, Biggen12 - I enabled your PM feature, please let me know if you still have issues. 


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Regular Visitor

Re: 4K UHD Service and Availability

Does posting allow me to PM? Testing...

Regular Visitor

XG1v4 and Xi5 availibility

Are those boxes availible in the Seattle-Tacoma area, if not, when could we be expecting them?
New Poster

Re: Xfinity 4k - XG1v4 Cable Box Availability

Hi, posting to enable pm feature.

New Poster

Re: Xfinity XG1v4 TV Box

I’d like the new XG1v4 box!
Service Expert

Re: Xfinity XG1v4 TV Box


@MLanclos wrote:
I’d like the new XG1v4 box!

go to (link) , a post in this same thread and follow the directions there (PM to @ComcastElla.




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Regular Visitor

Re: Xfinity 4k - XG1v4 Cable Box Availability

also posting to enable pm feature

New Poster

Re: Xfinity 4k - XG1v4 Cable Box Availability

Hi, posting to enable PM feature

Regular Visitor

Re: Xfinity 4k - XG1v4 Cable Box Availability

Hi, posting to enable pm feature.

New Poster

Re: 4K UHD Service and Availability

Hello, may I please have my pm enabled so I may give you my account information to get the ball rolling on this?
Official Employee

Re: 4K UHD Service and Availability

Hi, ChristianHartis - Your PM feature is already enabled. Click on my name ComcastElla, then click Private Message Me


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Frequent Visitor

Re: Xfinity 4k - XG1v4 Cable Box Availability

Question for you. I'm in the same place where I have an X1 HD box and New LG Oled. However why do we want the 4k box when the Netflix app built into our smart TVs will output at 4k? Is there an additional benefit I'm missing? If our channels were 4k I would need the new box instantly but that is not the case. I'm just trying to figure this out. Thanks.
Service Expert

Re: Xfinity 4k - XG1v4 Cable Box Availability


@Atrana23 wrote:
Question for you. I'm in the same place where I have an X1 HD box and New LG Oled. However why do we want the 4k box when the Netflix app built into our smart TVs will output at 4k? Is there an additional benefit I'm missing? If our channels were 4k I would need the new box instantly but that is not the case. I'm just trying to figure this out. Thanks.

others may have more to add but my thought is you are correct. the only content so far is the Olympic on-demand 4k offerings and netflix. but if you have a set top box on your 4k tv, why not upgrade so when sources are added (if added?) for 4k you are ready to go. it is all the same price.




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New Poster

Re: Xfinity 4k - XG1v4 Cable Box Availability

I want a 4K box, you're able to get me one? 

Service Expert

Re: Xfinity 4k - XG1v4 Cable Box Availability


@cgraubard wrote:

I want a 4K box, you're able to get me one? 


scroll up and click on @ComcastElla's name (in red) and select direct message her. send your full name, address, account number and that you want a 4k DVR.




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Regular Visitor

Re: Xfinity 4k - XG1v4 Cable Box Availability

Posting to enable pm
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