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Wrong Info in My Account Settings

SOLVED
Posted by
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Message 1 of 4
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I've chatted with at least a dozen people on the chat support about this issue.  I'm a new customer and there is some info that is wrong in my account settings.  First, it shows the wrong phone number for Preferred phone number.  Noone can seem to fix it.  If I edit it myself, it says it was saved, but the old number shows still.  Second, it shows the wrong info on the Sales contract.  It shows triple play instead of double play and the address is missing the unit number, so it's for an entire apartment complex.  

 

It's unreal that literally noone in chat can fix something seemingly so simple.  All they can tell me is that things look fine on their end or that I have to install service first before it updates online.  That sounds absurd to me.  I definitely shouldn't have to install service to see a correct contract and phone number in the settings. 

 

Can any Comcast employees on here help?

1 ACCEPTED SOLUTION

Accepted Solutions
Posted by
Official Employee

Message 3 of 4
314 Views
Solution

Hi, mbp0222 - Could you please send me a private message with your name, address, and a phone number? I can change the phone number and check the contract. 




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3 REPLIES
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Posted by
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Message 2 of 4
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Can anyone get this situated.  I am planning to activate this week and want to get these things squared away before I do.

Posted by
Official Employee

Message 3 of 4
315 Views
Solution

Hi, mbp0222 - Could you please send me a private message with your name, address, and a phone number? I can change the phone number and check the contract. 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
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Message 4 of 4
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