Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,875,521

members

1,255

online

29,360

topics

Top

Wires run right across my yard and walkway

New Poster

Wires run right across my yard and walkway

So I noticed a comcast contractor doing some work in my development this afternoon, after he leaves I come out to find he ran a wire across my yard and my walkway, moved my welcome mat to cover it.  Help me understand how this can possibly be allowed, I am tempted to remove it myself, force them to come back out and do it right.  20180309_164707.jpg20180309_164715.jpg     

Cable Expert

Re: Wires run right across my yard and walkway

It's a temporary line so your neighbor has service until a permanent line can be installed.  Typically the new line will be installed within 10 business days. 




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Official Employee

Re: Wires run right across my yard and walkway

Hello discuc, the information that (nerdburg) shared is correct. I do see that we have a work order in place already, we are just waiting on quota for a tech to be scheduled to bury the line for you. Please feel free to reach back out to me here if you have any further questions or concerns. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Official Employee

Re: Wires run right across my yard and walkway

Hi discuc, I wanted to reach back out to you to see if you were contacted by your local dispatch team. Please reach back out to me here if you need additional assistance. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 3 replies
  • 191 views
  • 0 kudos
  • 3 in conversation