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Why can't I reply?

Posted by
Visitor
  • Congrats on Posting your first topic!

Message 1 of 3
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This website is atrocious, as is everything about Comcast's customer service contact options.  I just spent 20 min on the phone with a CSR, who after multiple holds lost the call somehow but never called me back.  I tried to use the Chat feature but it doesn't work at all because it says " There are 1 errors on the page. Phone Number is required." but there is no field to request a phone number. I tried to use the forums to reply to a thread where my question was being discussed, but I had to first create a forum account, after which it still doesn't let me reply to an existing thread with no indication about why that limitation is there.  I checked my comcast email account to see if I could at least reply to an email there to ask my question but now I'm getting 502 proxy error messages there too.  I finally am apparently able to create a new forum thread but I'm sure some new error will come up which will prevent this from posting.

 

Comcast, get your act together - this would be embarrasingly poor service for a small mom-and-dad cable shop, much less the behomoth that you are.

 

The cynic in me says this is all a way to prevent me from opting out of the "advanced advertising preferences" in the way they say all customers should be able to, as discussed below.

 

http://forums.xfinity.com/t5/forums/v3_1/forumtopicpage/board-id/CTV_Equip/thread-id/127701 

 

My question -- anyone know of what I have to do so I can actually reply to the above thread where my topic was being discussed?

2 REPLIES
Posted by
Service Expert

Message 2 of 3
107 Views

The link you posted actually goes nowhere.

 

Why not post the question you have here?




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Posted by
Service Expert

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