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Why MUST i BE charged for A service i Don't have?

Posted by
Visitor
  • Congrats on Posting your first topic!

Message 1 of 3
166 Views
I am a New Xfinity Customer who signed up for only internet Service this happened on Monday 3/13....it is NOW 3/17 and Not only do I STill have no service these drones wont direct me exactly as a person especially when speaking to me...I simply wish to have internet service. I paid the deposit....I have no functioning Gateway device and No Service.....Yet...I'm getting a bill for March that's Due by April 8th...I am concerned and exhausted if this is how you (as a company) were professionally trained to deal with issues....I highly believe your inefficiency will be demonstrated in the upcoming months as consumers start to understand that and desire more from a service base industry.
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2 REPLIES
Posted by
Cable Expert

Message 2 of 3
124 Views

I've asked a Comcast employee to help you. You should expect a reply soon.




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
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I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

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Posted by
Administrator

Message 3 of 3
107 Views

Hi Taekwondoworldt,  I apologize for your experiences with your internet services.  I will send you a private message regarding a tech visit.

 

Thank you




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