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We're still updating your account

New Poster

We're still updating your account

You've caught us in the middle of updating your subscriptions keeps popping up and I can't watch anything.
Official Employee

Re: We're still updating your account

Hi, Rmc388. I can help troubleshoot your service to see if I can get that subscription pop-up message resolved for you. Can you please send me a private message verifying your full name, address, and the phone number associated with your account so I can take a look? To send me a private message click my name, ComcastMax, and then click Private Message Me.




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Official Employee
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Re: We're still updating your account

Official Employee
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Re: We're still updating your account

New Poster

Re: We're still updating your account

I am having the same "We're still updating your account." It's pretty annoying, especially after "upgrading my service with no prior issues!

Official Employee
Moved:

Re: We're still updating your account

Official Employee
Moved:

Re: We're still updating your account

New Poster

Re: We're still updating your account

I'm having the same problem right now. Help please.
New Poster

Re: We're still updating your account

Did you find a fix for this? I've got the same problem 😡
Regular Visitor

Re: We're still updating your account

Having the same problem. Rebooted but didn't help. Tried refresh but got a message that there is a video outage in the area. However, in "connection status" it says there are no reports of outages in my area. What gives? Is there an outage or not? Why can't I get many of the channels - receiving message "We're still updating your account" 24 hrs after set up?

Frequent Visitor

Re: We're still updating your account

I've had this problem for 2 days.

New Poster

Re: We're still updating your account

I have the same issue

New Poster

Re: We're still updating your account

i'm having this issue as well. frustrating. I just upgraded my account and had to go to the store to get a new box so i'm not understanding why it's taking over 24 hours to update my subscription.

Regular Visitor

Re: We're still updating your account

Have "private msg" to ComcastMax and ComcastJoeTru on 20th & 21st as requested to others previously in this chain. Haven't had a reply yet. How long do I pay for this service I'm not receiving?

Regular Visitor

Re: We're still updating your account

Been having this problem for days. I’ve refreshed and rebooted.
HELP!
New Poster

Re: We're still updating your account

Having the same issue, with the same message. Am rebooting now to see if that helps.
New Poster

Re: We're still updating your account

I'm getting the same issue. I upgraded from 220+ channel line up to 260+ line up and after 5 hours I'm still getting "Were still updating your account." I've restarted several times with no help and tried to do a system refresh but it won't let me. How can I access my new channels?
New Poster

Re: We're still updating your account

I'm on Day 3.
New Poster

Re: We're still updating your account

I had to call and ask for billing dept then told them about the error message then request that they update my billing to reflect the upgrade of channels. That fixed the problem.
New Poster

Re: We're still updating your account

I have this error message as well.  Can you send a refresh signal to my tv?

New Poster

Re: We're still updating your account

How do I fix now that I missed a lot of upset football today