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We're still updating your account

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Message 1 of 13
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You've caught us in the middle of updating your subscriptions keeps popping up and I can't watch anything.
12 REPLIES
Posted by
Official Employee

Message 2 of 13
1,866 Views

Hi, Rmc388. I can help troubleshoot your service to see if I can get that subscription pop-up message resolved for you. Can you please send me a private message verifying your full name, address, and the phone number associated with your account so I can take a look? To send me a private message click my name, ComcastMax, and then click Private Message Me.




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Posted by
Official Employee

Message 3 of 13
1,373 Views
Posted by
Official Employee

Message 4 of 13
1,375 Views
Posted by
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Message 5 of 13
1,742 Views

I am having the same "We're still updating your account." It's pretty annoying, especially after "upgrading my service with no prior issues!

Posted by
Official Employee

Message 6 of 13
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Posted by
Official Employee

Message 7 of 13
906 Views
Posted by
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Message 8 of 13
649 Views
I'm having the same problem right now. Help please.
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Message 9 of 13
550 Views
Did you find a fix for this? I've got the same problem 😡
Posted by
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Message 10 of 13
399 Views

Having the same problem. Rebooted but didn't help. Tried refresh but got a message that there is a video outage in the area. However, in "connection status" it says there are no reports of outages in my area. What gives? Is there an outage or not? Why can't I get many of the channels - receiving message "We're still updating your account" 24 hrs after set up?

Posted by
Frequent Visitor

Message 11 of 13
341 Views

I've had this problem for 2 days.

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Message 12 of 13
337 Views

I have the same issue

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Message 13 of 13
199 Views

i'm having this issue as well. frustrating. I just upgraded my account and had to go to the store to get a new box so i'm not understanding why it's taking over 24 hours to update my subscription.