Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,650,082

members

31

online now

1,825,831

discussions

Back to Top

We Can Help

Posted by
Administrator

Message 1 of 1
37,176 Views

"We Can Help" Email

As of 10/27/15 we will no longer use the "We Can Help" email address (we are in the process of removing old references in the forums to avoid confusion). 

We have a number of ways for you to receive help and get answers to your questions, including:   

  • ​Post a question in the Billing or Customer Service sections within these Help & Support Forums where our Digital Care team is actively engaged
  • Tweet ComcastCares or send us a message on Facebook
  • Contact us through our Live Chat
  • Download the My Account App today for access to troubleshooting, payments and more. Use the My Account app to schedule a time for us to call you about any TV or Internet issues you are having by tapping on the settings icon (top left corner), then "Contact Us," then "Talk to an agent." You can choose from a number of available 15-minute time slots to get a call back from one our agents
  • C​all us at 1-800-XFINITY

Our #1 priority is improving your customer experience. Learn more about what we’re doing at xfinity.com/experience




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product; Support; Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon