I just had a conversation with a customer service person THEODORE operator #4QG. He was curt, rude, snide and offered no assistance with my problem.
last month my 6 month contract was up, so when I paid my bill I found my next bill was substatially higher. I got a hold of a Comcast person and they set me up on a new program. They said at that time my next bill would see adjustments and i would drop back down into the $150 range. So I waited, waited....
finally today I called your customer service and got THEODORE #4QG. When he came on the line he verified my acct and then rattled off the amount I owed and asked how Id like to pay. I stopped that and explained before making any payments I had questions about my bill. SILENCE. I said hello are you there?
THEODORE: YESSSS IM HERE, GO ON,( in a snide manner).
I then told him of my new contract amount and explained i was waiting for my new amount to show up on my acct.
THEODORE: $189 is your new amt how would you like to pay it?
I said thats impossible I just renewed my contract and it should be in the $150 area. THEODORE: Well mam you DO realize you are required to PAY for the PORN you watch on PPV? (!!!) ME: I dont watch porn and there are 2 girls in my house so I doubt they are watching it! This happened a few months ago and I put a block on the PPV and told the girls we couldnt use PPV, just in case. At that time (August 2012) Comcast gave me a 1 time credit. THEODORE: No such thing as a block, you need to password protect the PPV option and that is YOUR responsibility not ours.
ME: Well why wouldnt that last cust service person have told me that?
THEODORE: I dont guess why other people do the things they do.
Dont you read your bill?
ME: I havent received a paper bill in 2 months, only phone reminders my bill is ready. THEODORE: Well we sent the bills, we dont control the post office.
ME: This is ridiculous, can anyone else have remote access to my DVR? (long silent pause) HELLO?
THEODORE: Yes Im here, I didnt imagine that was really a question.
ME: Obviously this conversation is going no where quickly, what is your name and id number and how do I set a pin number on my PPV?
THEODORE: (name and #) go online all the instructions are there, its your responsibility. and when are you going to pay your bill?
ME: Today. (HUNG UP)
I then called back, paid my bill, and went online and got the instructions to set a PPV pin number. All went well till I got to step 4 which states I can select which catagory I want to set a PIN for. Which on my DVR that was not the case.... So I call back Comcast, wait 8 minutes, get a very nice lady that says "oh we can do that here. Those instructions are for the older NON DVR units." She sets it up in less than a minute, apologizes for the rudeness of THEODORE #4QG, and we conclude our call.
That is what I expect from a company Im paying $180 a month to! Not the snide surly attitude THEODORE #4QG was throwing at me. He inferred it was my fault I hadnt locked the PPV, which I had thought I did with my call to you guys in August. I dont call for help and expect to be treated like dirt on his shoe. I expect MUCH better service!!
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help. For information on the program click here. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark it as an accepted solution!
I am not a Comcast employee. I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help. We ask that you post publicly so people with similar questions may benefit. Was your question answered? Mark it as an accepted solution!
I am not a Comcast employee.
Was your question answered? Mark it as a solution!