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Utility Pole - Low Hanging Cable Line

Posted by
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Message 1 of 11
566 Views

We have a low hanging cable line in our backyard. We have tried contacting comcast multiple times, but as multiple such posts suggests all in vain. This job would require a bucket truck. I also mentioned on the phone call that is a real hazard since the table is too low (I think about 5'2" above the ground). Can someone help me with how I could get this resolved? 

10 REPLIES
Posted by
Cable Expert

Message 2 of 11
551 Views

I've asked a Comcast employee to help you. You should expect a reply soon.




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Posted by
Official Employee

Message 3 of 11
534 Views

Hi pa2789, thank you for bringing this to our attention.  I will send you a private message regarding a recent tech visit.

 

Thank you




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Posted by
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Message 4 of 11
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I have messaged you my contact information. Hope we can get this resolved soon. Thanks
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Message 5 of 11
450 Views

Hello, I have not received any follow up about this. Can someone please confirm if this is being looked into? We are worried. 

Posted by
Official Employee

Message 6 of 11
427 Views

Hi PA2789,  I apologize for my delayed response as I was out of the office.  I have sent this information to the local team and they should be reaching out to you soon.  I will let you know of any updates I receive.

 

Thank you




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Message 7 of 11
368 Views

Hello, Considering the extremely low height of the wire, this is a pressing concern and very unsafe. I have still not heard from any local team. Our lawn care agents have begun to work in the backyard, and I hope Comcast realizes the hazard and liability for them. This is disappointing.

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Message 8 of 11
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Posted by
Admin1

Message 9 of 11
265 Views

Hi pa2789 -- Apologies that no one has been out to raise this cable yet. I am following up with Tech Ops and submitting your provide picture. 




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Posted by
Admin1

Message 10 of 11
253 Views

Wanted to update you on this. We had a tech on-site to evaluate this line. It has been found to be a Verizon line. Please contact Verizon to have this line raised properly. 




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Posted by
Official Employee

Message 11 of 11
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