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Utility Pole - Low Hanging Cable Line

Frequent Visitor

Utility Pole - Low Hanging Cable Line

We have a low hanging cable line in our backyard. We have tried contacting comcast multiple times, but as multiple such posts suggests all in vain. This job would require a bucket truck. I also mentioned on the phone call that is a real hazard since the table is too low (I think about 5'2" above the ground). Can someone help me with how I could get this resolved? 

Cable Expert

Re: Utility Pole - Low Hanging Cable Line

I've asked a Comcast employee to help you. You should expect a reply soon.




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Official Employee

Re: Utility Pole - Low Hanging Cable Line

Hi pa2789, thank you for bringing this to our attention.  I will send you a private message regarding a recent tech visit.

 

Thank you




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Frequent Visitor

Re: Utility Pole - Low Hanging Cable Line

I have messaged you my contact information. Hope we can get this resolved soon. Thanks
Frequent Visitor

Re: Utility Pole - Low Hanging Cable Line

Hello, I have not received any follow up about this. Can someone please confirm if this is being looked into? We are worried. 

Official Employee

Re: Utility Pole - Low Hanging Cable Line

Hi PA2789,  I apologize for my delayed response as I was out of the office.  I have sent this information to the local team and they should be reaching out to you soon.  I will let you know of any updates I receive.

 

Thank you




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Frequent Visitor

Re: Utility Pole - Low Hanging Cable Line

Hello, Considering the extremely low height of the wire, this is a pressing concern and very unsafe. I have still not heard from any local team. Our lawn care agents have begun to work in the backyard, and I hope Comcast realizes the hazard and liability for them. This is disappointing.

Frequent Visitor

Re: Utility Pole - Low Hanging Cable Line

picture attached

low_hanging_cable.jpg
Admin1

Re: Utility Pole - Low Hanging Cable Line

Hi pa2789 -- Apologies that no one has been out to raise this cable yet. I am following up with Tech Ops and submitting your provide picture. 




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Admin1

Re: Utility Pole - Low Hanging Cable Line

Wanted to update you on this. We had a tech on-site to evaluate this line. It has been found to be a Verizon line. Please contact Verizon to have this line raised properly. 




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Official Employee
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Re: Utility Pole - Low Hanging Cable Line

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