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Utility Pole - Low Hanging Cable Line

Posted by
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Member Since: ‎03-09-2017
Posts: 5
Message 1 of 10 (359 Views)

Utility Pole - Low Hanging Cable Line

We have a low hanging cable line in our backyard. We have tried contacting comcast multiple times, but as multiple such posts suggests all in vain. This job would require a bucket truck. I also mentioned on the phone call that is a real hazard since the table is too low (I think about 5'2" above the ground). Can someone help me with how I could get this resolved? 

9 REPLIES
Posted by
Cable Expert

Member Since: ‎06-27-2009
Posts: 13,619
Message 2 of 10 (344 Views)

Re: Utility Pole - Low Hanging Cable Line

I've asked a Comcast employee to help you. You should expect a reply soon.




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Posted by
Administrator

Member Since: ‎04-01-2015
Posts: 5,254
Message 3 of 10 (327 Views)

Re: Utility Pole - Low Hanging Cable Line

Hi pa2789, thank you for bringing this to our attention.  I will send you a private message regarding a recent tech visit.

 

Thank you




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Posted by
Edited on
‎03-11-2017 11:50 PM

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Member Since: ‎03-09-2017
Posts: 5
Message 4 of 10 (289 Views)

Re: Utility Pole - Low Hanging Cable Line

[ Edited ]
I have messaged you my contact information. Hope we can get this resolved soon. Thanks
Posted by
Edited on
‎03-14-2017 08:09 PM

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Message 5 of 10 (243 Views)

Re: Utility Pole - Low Hanging Cable Line

[ Edited ]

Hello, I have not received any follow up about this. Can someone please confirm if this is being looked into? We are worried. 

Posted by
Administrator

Member Since: ‎04-01-2015
Posts: 5,254
Message 6 of 10 (220 Views)

Re: Utility Pole - Low Hanging Cable Line

Hi PA2789,  I apologize for my delayed response as I was out of the office.  I have sent this information to the local team and they should be reaching out to you soon.  I will let you know of any updates I receive.

 

Thank you




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Posted by
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Member Since: ‎03-09-2017
Posts: 5
Message 7 of 10 (161 Views)

Re: Utility Pole - Low Hanging Cable Line

Hello, Considering the extremely low height of the wire, this is a pressing concern and very unsafe. I have still not heard from any local team. Our lawn care agents have begun to work in the backyard, and I hope Comcast realizes the hazard and liability for them. This is disappointing.

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Message 8 of 10 (148 Views)

Re: Utility Pole - Low Hanging Cable Line

picture attached

low_hanging_cable.jpg
low_hanging_cable.jpg
Posted by
Administrator

Member Since: ‎03-31-2015
Posts: 8,217
Message 9 of 10 (58 Views)

Re: Utility Pole - Low Hanging Cable Line

Hi pa2789 -- Apologies that no one has been out to raise this cable yet. I am following up with Tech Ops and submitting your provide picture. 




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Posted by
Administrator

Member Since: ‎03-31-2015
Posts: 8,217
Message 10 of 10 (46 Views)

Re: Utility Pole - Low Hanging Cable Line

Wanted to update you on this. We had a tech on-site to evaluate this line. It has been found to be a Verizon line. Please contact Verizon to have this line raised properly. 




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