Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,875,932

members

1,355

online

29,428

topics

Top

Upgraded to 400mbs still getting old speeds

New Poster

Upgraded to 400mbs still getting old speeds

Yesterday we activated our new service with a new modem for 400mbs but am still getting the same speeds that I had before the upgrade. Have reset my modem and made sure all my equipment is up to date not sure what to do.

Cable Expert

Re: Upgraded to 400mbs still getting old speeds

Visit https://mydeviceinfo.xfinity.com to determine your assigned speed tier. After you log into your account, your speed tier will be displayed on the left-hand side of your screen. Alternatively, you can view the speed tier to which you are subscribed here. Sign in and scroll down to the data usage graph area.

 

Are you testing your speeds directly connected to the modem via ethernet? What modem do you have? (Make/model)

 

 




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 1 reply
  • 132 views
  • 0 kudos
  • 2 in conversation