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Upgraded to 250 Mbps & Status Center now indicates we have TV service too?

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Contributor

Upgraded to 250 Mbps & Status Center now indicates we have TV service too?

When on 150 Mbps the Status Center only showed Internet, now it shows TV as well.  We have no cable boxes.  Could it be referring to watching TV on the PC or Xfinity Stream App?

When I click On Manage TV it takes me back to the Status Center.

 

Thank you

Accepted Solution

Re: Upgraded to 250 Mbps & Status Center now indicates we have TV service too?

Hello daemondog. I can assist with reviewing your account and cable service status. Please send me a private message and include your full name, service address, and account number so I can access your account.

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Service Expert

Re: Upgraded to 250 Mbps & Status Center now indicates we have TV service too?

What does My Account say?

 

https://customer.xfinity.com/#/?CMP=ILC_myaccount_resi-help-and-support_au




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Cable Expert

Re: Upgraded to 250 Mbps & Status Center now indicates we have TV service too?

I've asked a Comcast employee to help you. You should expect a reply in this thread. 




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Official Employee

Re: Upgraded to 250 Mbps & Status Center now indicates we have TV service too?

Hello daemondog. I can assist with reviewing your account and cable service status. Please send me a private message and include your full name, service address, and account number so I can access your account.


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Contributor

Re: Upgraded to 250 Mbps & Status Center now indicates we have TV service too?


@RobertWy wrote:

What does My Account say?

 

https://customer.xfinity.com/#/?CMP=ILC_myaccount_resi-help-and-support_au


For Services it used to be only Internet, now it shows both TV & Internet.

 

 wrote:

I've asked a Comcast employee to help you. You should expect a reply in this thread. 

 

Thank you

 

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