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Unlinking an old account.

Regular Visitor

Unlinking an old account.

There are 2 accounts linked to my Comcast login.

One has not been active since we made the final payment after we moved a year and a half ago, yet when I make a payment through the app the payment is applied to the old account.
Make a payment through the website and it's applied to the current account.

I've called to have the old account removed, but they tell me they only see one account, the current one.

Once upon a time you could link and unlink accounts through the website, but can no longer do so.

How do I get the old account unlinked or removed from my Comcast web account so the misapplied payments stop?
Cable Expert

Re: Unlinking an old account.

I've asked a Comcast employee to help you. You should expect a reply in this thread. 




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I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
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