Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,623,034

members

49

online now

1,803,031

discussions

Back to Top

UPS Tracking Number Self Installation

Posted by
Visitor
  • Congrats on Posting your first topic!

Message 1 of 3
45 Views

Today I ordered a self-install kit while setting up internet service for my new apartment. I need to change the shipping address. I haven't been able to find a tracking number for it in my account information. Where can I locate said tracking information?

2 REPLIES
Posted by
Cable Expert

Message 2 of 3
27 Views

The info is not available on-line.  I'd call or chat.

 

1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489)

 

https://customer.xfinity.com/help-and-support/chat/

 

 

 

 




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Official Employee Digital Care

Message 3 of 3
8 Views

Hello tess522,

 

I apologize for the delayed response.  I have sent your tracking number in a private message. To check your private messages click on the envelope icon located in the top right corner of the the XFINITY forums page.




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon