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UPS Tracking Number Self Installation

Posted by
Visitor
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Message 1 of 5
144 Views

Today I ordered a self-install kit while setting up internet service for my new apartment. I need to change the shipping address. I haven't been able to find a tracking number for it in my account information. Where can I locate said tracking information?

4 REPLIES
Posted by
Cable Expert

Message 2 of 5
125 Views

The info is not available on-line.  I'd call or chat.

 

1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489)

 

https://customer.xfinity.com/help-and-support/chat/

 

 

 

 




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
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I am an XFINITY Forum Expert and I am here to help.
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Posted by
Problem Solver

Message 3 of 5
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Hello tess522,

 

I apologize for the delayed response.  I have sent your tracking number in a private message. To check your private messages click on the envelope icon located in the top right corner of the the XFINITY forums page.




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Posted by
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Message 4 of 5
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I, too ordered a self install for new service and payed additional for priority shipping, but haven't received any tracking info.  Can an employee assist?

Posted by
Problem Solver

Message 5 of 5
77 Views

Hello Kbatch1,

 

I can definitely assist you with obtaining your tracking number for the self-installation kit. I have sent you a private message providing this information.




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