Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,860,456

members

1,384

online

29,358

topics

Top

Trying to get new internet + limited TV service (new construction)

New Poster

Trying to get new internet + limited TV service (new construction)

Hello. I am trying to get internet service plus some of the local channels to a newly constructed house. The house is in a neighborhood where everyone else appears to have Comcast Xfinity access and we're not by any means rural. I was told that it would cost over $4,500 for a plant extension. I'd like to know if someone can tell me the actual distance to the junction point for service. It just seems weird because my neighbors can get service already and we're in a regular non-rural neighborhood. My ticket number is 04542 8346. Any insight would be helpful.
Highlighted
Cable Expert

Re: Trying to get new internet + limited TV service (new construction)

I've asked a Comcast employee to help you. You should expect a reply in this thread. 




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Admin1

Re: Trying to get new internet + limited TV service (new construction)

Hi Kchawk11 -- I can help get you more information about servicing your address. Please send me a PM with your name, full service address, and phone number. I'll be able to conduct research on your address with this information.

 

Click my name (ComcastZach) and click Private Message Me. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 2 replies
  • 110 views
  • 0 kudos
  • 3 in conversation