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Triple Play: new customers

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Message 1 of 2
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I don't understand Comcast's marketing logic.  New customers are rewarded with special rates & $200 credit cards, yet existing customers are charged more and receive less perks. To make matters worse, is the "short window" on "specials".

I negotiated a competitve triple play package over social media. I contacted them the following week & requested the previously quoted package & was told it was too late as the promotion had ended. I can't think of any other business that provides quotes & won't honor them & then increase costs when a customer wants to sign a contract. It seems the only way to get a competitive quote is to threaten to cancel, which doesn't make a lot of sense either. 

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Posted by
Official Employee

Message 2 of 2
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Hi saisson1195. Sorry for the experience you've had while trying to get entered into a new promotion. Unfortunately, we don't have anyway to extend those windows manually. However, I may be able to see if I can find a similar package for the same services. Please send me a private message verifying the first and last name of the account holder, and the street address associated with your services. To send a private message click on my name "ComcastChe", then click private message me. 




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