Today I called to transfer my service/moving with NO success. We first discussed that all the same services were available at the new location. Second she confirmed I could keep my 2 original phone numbers. We then discussed the transfer date. At this point I was asked to hold for 2 to 3 minutes. I agreed. After holding for awhile, Sam (Comcast Rep.) told me I would have to open a new account. WHAT, I'm moving 1 1/2 miles away, that's one and a half miles away within the same city and the same zip code. When I refused to open a NEW account and explained that I wanted to transfer my account as is, in full, with all the same services along with the 2 phone numbers I was told that she would have to call me back in a couple of days to confirm it could be done and at that time she would confirm my transfer date. Are you kidding me???? I sure would like to know why this simple process would take a couple of days. Any help in this matter would be greatly appreciated. Will I move with or without my Comcast Service?
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I am not a Comcast employee. I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help. We ask that you post publicly so people with similar questions may benefit. Was your question answered? Mark it as an accepted solution!
I am not a Comcast employee.
Was your question answered? Mark it as a solution!
First tried to use the web site, got into an endless loop.. The the phone support.. Yet ran into the same thing you did.. .. So I told them to forget it... Horrible, the worst ever..Like they had no training at all... unreal...