Today I called to transfer my service/moving with NO success. We first discussed that all the same services were available at the new location. Second she confirmed I could keep my 2 original phone numbers. We then discussed the transfer date. At this point I was asked to hold for 2 to 3 minutes. I agreed. After holding for awhile, Sam (Comcast Rep.) told me I would have to open a new account. WHAT, I'm moving 1 1/2 miles away, that's one and a half miles away within the same city and the same zip code. When I refused to open a NEW account and explained that I wanted to transfer my account as is, in full, with all the same services along with the 2 phone numbers I was told that she would have to call me back in a couple of days to confirm it could be done and at that time she would confirm my transfer date. Are you kidding me???? I sure would like to know why this simple process would take a couple of days. Any help in this matter would be greatly appreciated. Will I move with or without my Comcast Service?
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I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
First tried to use the web site, got into an endless loop.. The the phone support.. Yet ran into the same thing you did.. .. So I told them to forget it... Horrible, the worst ever..Like they had no training at all... unreal...