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This is an interesting fraud situation on my hands!

Posted by
Edited on :
‎02-06-2017 11:41 AM

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Member Since: ‎02-02-2017
Posts: 2
Message 1 of 7 (366 Views)

This is an interesting fraud situation on my hands!

[ Edited ]

I started getting collection calls about some account under my name in Florida. Mind you, I am in Baltimore, MD.

I reported it and collection rep didn't buy it but did tell me to do certain things to prove my case. All the while, I still have my current services from Comcast at MD address. Why didn't the tech or order review see there is an exisitng account under my SSN or phone number in Florida?! I did noticed multiple credit checks by Comcast on my credit profile but it didn't dawns on me then. Anyway months later, my services get turned off due to my fault. I paid the local bill and found out that I cannot get it back on because there are some existing balances elsewhere. Yes, they are in Florida while I lives in MD since August 2014. Also, these accounts started months after I moved from FL so there is no way I need services in Florida. I have documented paystubs with my name and address on them along with dates. So review rep said I need police report and online fraud affidavit along with copy of my ID and two proofs of MD addresses with dates. That is not a problem as I thought! I went to the local police department which has some macho guys in some trailer. Okay. I told them what I needed to get done and he looks about to do the report until his buddy chimed in and started to interrogate me. Mind you, I only have my dated paystubs (note: was planning to get my bank statments the next day as second proof) and handwritten notes with account numbers, dates, and service addresses. The buddy seems skeptical and asked for better documents like I would have them in MD! He said I could have fraud review rep mail it to me. I said that would take some time and I dont have time like that. I paid my local bill and want my services on now! I refused to pay other accounts in FL so the heck with it. So now I cannot police report done with hard proof of fraud. I did the fraud affidavit online. The police report is the only thing left to do and it gets real for me! Why do I have to all this when all the Comcast managers, supervisors, representatives, and technicians can see that I had been living here in Maryland all this time and had services running without issue. I made one in-person visit to the local office for equipment with my ID and it went fine. So the FL accounts didn't affect my MD services here until now due to Comcast having a NEW order review department and screening all orders. Well, Comcast should have did this long time ago. Fraud has been in reality for years and everyone should have ID sent in beside credit check before processing a new order!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! <Edited for violating forum guidelines>

6 REPLIES
Posted by
Edited on
‎02-03-2017 10:57 AM

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Member Since: ‎10-21-2016
Posts: 7
Message 2 of 7 (343 Views)

Re: This is an interesting fraud situation on my hands!

[ Edited ]
it seemed like that happened to my husband when he was setting up interent. When he gave his info it seemed like they used his info and we started to get bills saying we owed money on a car we didn't own. We got those bills for awhile till he called them (blocked his number) and told them we didn't own the car. Recently we got charged 10.00 from a porn website and my husband won't pay for that so he had to call that in and we got our money back. So I am not sure if this is related to comcast or not but it's making me a little mad. At least we aren't the only ones.
&nbsp;

Forgot to add we just moved into our new house when he was setting up and Comcast was our first service to get things set up and they had his name for our address.
Posted by
Administrator

Member Since: ‎03-31-2015
Posts: 8,217
Message 3 of 7 (289 Views)

Re: This is an interesting fraud situation on my hands!

Hi blackvision -- Sorry to hear about the issues you're having with this fraud case. To be clear, you're allowed to have accounts open in separate states. When you opened your account in MD if the agent helping you also saw an account open under your name in FL that doesn't raise any alarms since it's something you can do. Since you are claiming this as a fraudulent account then all the steps of getting all the information requested are necessary. 




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Posted by
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Member Since: ‎02-02-2017
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Message 4 of 7 (258 Views)

Re: This is an interesting fraud situation on my hands!

Then let's be clear! Then I don't need to do extra steps when I declared fraud on these accounts when you don't do verification steps to prevent these fraud cases like mine. Your dirty employee going around setting these accounts under me without my knowledge. There should have been a process where the account holder should confirm a second or third account through a secure method. But no, random people is opening accounts and the innocent victims have to do your job to fix this crime.
Posted by
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Member Since: ‎03-31-2015
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Message 5 of 7 (207 Views)

Re: This is an interesting fraud situation on my hands!

I'm sorry you feel that way however steps like these are required for identity fraud cases whether it's with us or any other company. I understand it's a tough situation but please do understand that these steps are necessary to have identity fraud issues cleared up. 




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Member Since: ‎02-03-2017
Posts: 1
Message 6 of 7 (99 Views)

Re: This is an interesting fraud situation on my hands!

Did it and been waiting for weeks for results. Jackie who works in the order review dept said it should be taken few days but I am still without services. I cannot even get xfinity Wi-Fi while waiting for them to clear it. This delay is ridiculous. How much longer do I need to wait? More weeks??????
Posted by
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Member Since: ‎03-31-2015
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Message 7 of 7 (55 Views)

Re: This is an interesting fraud situation on my hands!

Do you have the full name and contact information for Jackie? I can get in contact with her and see if I can get you an update. Can you send that contact information to me in a PM please?

 

Click my name (ComcastZach) and click Private Message Me. 




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