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The address you entered could not be recognized."

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The address you entered could not be recognized."

 

I'm trying to get Internet service. When I enter my address in https://www.xfinity.com/learn/internet-service I get an error message: "The address you entered could not be recognized."

 

How do I get my address added to the database? Xfinity supposedly services our area.

Accepted Solution

Re: The address you entered could not be recognized."

Hi sakang222 -- I can help with getting your address added to our database. Please send me a PM with your name, address, and best contact information. I'll send that information over to our serviceability team to see if we can service your address.

 

Click my name (ComcastZach) and click Private Message Me. 

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Cable Expert

Re: The address you entered could not be recognized."

I've asked a Comcast employee to help you. You should expect a reply in this thread. 




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Admin1

Re: The address you entered could not be recognized."

Hi sakang222 -- I can help with getting your address added to our database. Please send me a PM with your name, address, and best contact information. I'll send that information over to our serviceability team to see if we can service your address.

 

Click my name (ComcastZach) and click Private Message Me. 


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I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
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I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
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Mark a Best Answer!solution Icon

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