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Terrible customer service
SOLVED
Solution
Hello Jack0548,
I apologize for your issue. At the time your replacement modem/router was being ordered your account was in a Seasonal Hold. Due to this reason your equipment was not shipped. Now that your account has been taken out of the Seasonal Hold, if you like, I would be happy to get that equipment shipped for you. If you have any other questions or concerns please reply back.
I am an Official Comcast Employee.
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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!
Mark it as a solution!
