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Terrible customer service

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Message 1 of 5
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I have been trying to get replacement modem/router to replace old unit.
Contacted CS was told new unit would be shipped to my alternate address.
That was three weeks ago, no unit has arrived. CS said it would be at my Location by Wednesday 3/7.
4 REPLIES
Posted by
Problem Solver

Message 2 of 5
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Solution

Hello Jack0548,

 

I apologize for your issue. At the time your replacement modem/router was being ordered your account was in a Seasonal Hold. Due to this reason your equipment was not shipped. Now that your account has been taken out of the Seasonal Hold, if you like, I would be happy to get that equipment shipped for you. If you have any other questions or concerns please reply back.




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Posted by
Service Expert

Message 3 of 5
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Your post was removed to a secure location for a violation of Forum Guidelines [personal identifying information - email address]. If you are not familiar with our Guidelines you may review them here.

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Message 4 of 5
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Answer my question, why did your off shore support provide incorrect information.
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Message 5 of 5
172 Views
Send the modem to my NY address