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Terrible customer service

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New Poster

Terrible customer service

I have been trying to get replacement modem/router to replace old unit.
Contacted CS was told new unit would be shipped to my alternate address.
That was three weeks ago, no unit has arrived. CS said it would be at my Location by Wednesday 3/7.
Accepted Solution

Re: Terrible customer service

Hello Jack0548,

 

I apologize for your issue. At the time your replacement modem/router was being ordered your account was in a Seasonal Hold. Due to this reason your equipment was not shipped. Now that your account has been taken out of the Seasonal Hold, if you like, I would be happy to get that equipment shipped for you. If you have any other questions or concerns please reply back.

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Problem Solver

Re: Terrible customer service

Hello Jack0548,

 

I apologize for your issue. At the time your replacement modem/router was being ordered your account was in a Seasonal Hold. Due to this reason your equipment was not shipped. Now that your account has been taken out of the Seasonal Hold, if you like, I would be happy to get that equipment shipped for you. If you have any other questions or concerns please reply back.




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Service Expert
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Re: Terrible customer service


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New Poster

Re: Terrible customer service

Answer my question, why did your off shore support provide incorrect information.
New Poster

Re: Terrible customer service

Send the modem to my NY address
Cable Expert
Moved:

Re: Terrible Service ( WORSE EVER!!!)