Re: Terrible customer service

Jack0548 · ‎03-11-2017

I have been trying to get replacement modem/router to replace old unit.
Contacted CS was told new unit would be shipped to my alternate address.
That was three weeks ago, no unit has arrived. CS said it would be at my Location by Wednesday 3/7.

CCDawn · ‎03-11-2017

Hello Jack0548,

I apologize for your issue. At the time your replacement modem/router was being ordered your account was in a Seasonal Hold. Due to this reason your equipment was not shipped. Now that your account has been taken out of the Seasonal Hold, if you like, I would be happy to get that equipment shipped for you. If you have any other questions or concerns please reply back.

I am an Official Comcast Employee.
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I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution! solution Icon

I am a Comcast Employee.
Please post so people with similar questions may benefit.

Was your question answered?
Mark it as a solution! solution Icon

Again · ‎03-13-2017

Moved:

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Jack0548 · ‎03-14-2017

Answer my question, why did your off shore support provide incorrect information.

Jack0548 · ‎03-18-2017

Send the modem to my NY address

nerdburg · ‎10-17-2017

Moved:

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Terrible customer service

Terrible customer service

Terrible customer service

Re: Terrible customer service