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Terrible customer service

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Posted by
Visitor
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Member Since: ‎07-22-2010
Posts: 5
Message 1 of 5 (271 Views)

Terrible customer service

I have been trying to get replacement modem/router to replace old unit.
Contacted CS was told new unit would be shipped to my alternate address.
That was three weeks ago, no unit has arrived. CS said it would be at my Location by Wednesday 3/7.
4 REPLIES
Posted by
Official Employee Digital Care

Member Since: ‎04-25-2016
Posts: 667
Message 2 of 5 (263 Views)

Re: Terrible customer service

Hello Jack0548,

 

I apologize for your issue. At the time your replacement modem/router was being ordered your account was in a Seasonal Hold. Due to this reason your equipment was not shipped. Now that your account has been taken out of the Seasonal Hold, if you like, I would be happy to get that equipment shipped for you. If you have any other questions or concerns please reply back.




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Posted by
Service Expert

Member Since: ‎08-04-2006
Posts: 9,219
Message 3 of 5 (209 Views)

Re: Terrible customer service


Your post was removed to a secure location for a violation of Forum Guidelines [personal identifying information - email address]. If you are not familiar with our Guidelines you may review them here.

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
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Member Since: ‎07-22-2010
Posts: 5
Message 4 of 5 (189 Views)

Re: Terrible customer service

Answer my question, why did your off shore support provide incorrect information.
Posted by
Visitor
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Member Since: ‎07-22-2010
Posts: 5
Message 5 of 5 (75 Views)

Re: Terrible customer service

Send the modem to my NY address