Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,872,872

members

1,029

online

28,853

topics

Top

Straight lied to by Comcast and they refuse to stand by what I was told

New Poster

Straight lied to by Comcast and they refuse to stand by what I was told

I called tech support because my internet was not working. I was told a technician would come out for no charge since we have been with them 9 years with no trouble. I immediately called back in and confirmed with a different tech support individual that there would be no charge. The next month I was charged. I have called 5 times and spoken to 2 supervisors. I was told let them pull the calls and they will call me back.  NOTHING! Now today this supervisor tells me there is no customer service advocate or anyone above her I can speak to concerning this. All I want is for Comcast to pull both the calls and hear their lying technical support people tell me twice there is no charge for the technician and stand behind what I was told!  I can't believe a company can refuse to honor what their worthless employees promise.  I was told ma'am I truly believe you were told you would not be charged for the technician but there is no way I can refund you the technician charge! What a bunch of garbage!!!!  Poor service from multiple different employees in multiple levels and departments! 

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 0 replies
  • 103 views
  • 0 kudos
  • 1 in conversation