Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,873,939

members

936

online

29,072

topics

Top

Stop charging me so much

New Poster

Stop charging me so much

Currently paying 87 bucks a month for tv and internet. The sales agent I spoke with said I could switch at anytime if I didn’t like how much I was paying so I took the chance and went with the more expensive. Comcast offers services for 29.99 and 39.99 a month. I have called numerous times to only be able to lower my bill to 70 bucks. It is clear on the forums that Comcast has zero love for its existing customers. I have had Comcast xfinity for less then 2 months. I would love to resolve this issue or I will just cancel the service and switch providers.
Official Employee

Re: Stop charging me so much

 Hello, and thank you for reaching out to us. I would be happy to check and see if there are any available promotions for you. To protect the privacy of your account, please send me a private message verifying the first and last name on your account, street address including city, state, and zip code (apartment number if one on the account), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 1 reply
  • 130 views
  • 0 kudos
  • 2 in conversation