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Still waiting for service Since Sept 19th

Frequent Visitor

Still waiting for service Since Sept 19th

Not sure how much longer i can hold out until I comit to another provider....

9/19 - Online order, appears it never went through even though I received an appt notice.   I had to redo everything from scratch with a CS which took 2hrs.

10/3 - Tech came out and said something is blocking the conduit and need drop/bury team to clean out

11/X - Another appointment sent via email but no one showed up

Since then a whole bunch of phone calls to CS and Drop/Bury team and was told they needed to dig up the street even though there is an existing conduit in place.   I think i stop calling in early November as I have been on the phone at least 20hrs already

12/26 - whole bunch of markings on the street and flags on my lawn and others ( still no communication from OCC or Comcast)

 

Can anyone from Comcast tell me the status and provide some kind of timeline?

 

 

Official Employee

Re: Still waiting for service Since Sept 19th

Hello @MrJonC. I can help check the status of the conduit repair that is pending. Please send me a private message and include your full name, service address, and account number so I can assist you. 


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Re: Still waiting for service Since Sept 19th

PM Sent

 

12/29 - appears they were trying to dig a tunnel to run another conduit accross the street.    My neighbor told me they dug up 3 of my neighbors lawn but failed to run the conduit due to breaking 2 drill bits.   I dont ever get a call or any communication from Comcast, OCC , or the contruction team.....I just wait to hear it from my neighbors..

Admin1

Re: Still waiting for service Since Sept 19th

Hi MrJonC -- I can help get you answers on when this work will be completed. I reviewed your PM to JoeTru with your account and contact information. I have forwarded this information to Tech Ops and Construction asking for progress updates. I will keep you updated with any information they pass along to me. 


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Re: Still waiting for service Since Sept 19th

Thanks for following up?   Any updates yet?

Admin1

Re: Still waiting for service Since Sept 19th

MrJonC -- I do have an update on this. OCC did make an attempt to run this line through the street however progress was stopped due to rocky conditions. A permit has been reconditioned with the city of Folsom. OCC is waiting for this permit to be received and they'll continue progress. 


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Admin1

Re: Still waiting for service Since Sept 19th

MrJonC -- OCC got back to me letting me know they've worked with the city on having this permit reconditioned to allow them to do an open trench across the street. Logistics are currently being worked out with the city and are working towards having this scheduled within 2 weeks. 


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Re: Still waiting for service Since Sept 19th

Thanks for the updates! I see new markings today on the street.
Frequent Visitor

Re: Still waiting for service Since Sept 19th

Comcast,
Any updates as it has been over 2 weeks now.
Also am I eligible for xfinity mobile while I wait for my services?
Thanks
Official Employee

Re: Still waiting for service Since Sept 19th

Hello there. We did send a private message with an update yesterday. Please check that when you get a chance. As far as mobile, it requires an active internet account before you can sign up.


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Frequent Visitor

Re: Still waiting for service Since Sept 19th

2/14 - Construction came out and dug up the street and ran a conduit to the opposite side of the tap box

3/1 - No updates or communication since the 2/12

 

* Talking to my neighbors...the one that got his lawn destroyed told me that OCC doesnt want to use the conduit that was put in.   They are requesting another street cut closer to my house 25yards down from the first street cut.   Is this true?

Construction.jpg

 

Admin1

Re: Still waiting for service Since Sept 19th

Hi MrJonC -- I can find out what OCC's plan is. Would you be able to send me a PM with you name, full service address, and either phone number or account number for authentication please? Our legal team requires that we verify this information when there has been extended time between correspondence. 


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Re: Still waiting for service Since Sept 19th

pm.  Thanks

Admin1

Re: Still waiting for service Since Sept 19th

MrJonC -- Thank you for the PM. I have reached out to construction to get you an update on OCC's plan. 


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Admin1

Re: Still waiting for service Since Sept 19th

MrJonC -- OCC got back to me and let me know that they did have to alter their pathway. They'll run a service line once they're street cut project is finished. 


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Frequent Visitor

Re: Still waiting for service Since Sept 19th

It appears the street is cut is done with a conduit run now. Are you able to get an overall timeline?
Official Employee

Re: Still waiting for service Since Sept 19th

Hi  MrJonC. I've reached out to OCC and the local team to determine the next step in getting services started. As soon as I have more details, I will let you know!


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Official Employee

Re: Still waiting for service Since Sept 19th

Good morning, MrJonC. The street cut was started this week and they are now waiting on the drop bury to be completed. This process can take up to 14 days, weather permitting. We will continue to monitor for updates and get back to you when we know more. 


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Frequent Visitor

Re: Still waiting for service Since Sept 19th

Ok, looks like they need to run the cable from across the street still. Conduit is in....

Will I get a call for the install date and my original agreement still honored?
Official Employee

Re: Still waiting for service Since Sept 19th

Good morning,  MrJonC. I'm going to reach out and make sure we're good to go. If that is the case, we can setup installation in a private message. I'll reach back out to you when I know more! 


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Re: Still waiting for service Since Sept 19th

Ok, just talked to OCC...they told me they are done I should call and get an install date.   Please have someone contact me to schedule...

Official Employee

Re: Still waiting for service Since Sept 19th

MrJonC, I've reached out for that final confirmation. I can send you a private message to confirm the package details, final installation date, and arrange a call as soon as I know more!


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Official Employee

Re: Still waiting for service Since Sept 19th

MrJonC, I've sent you a private message regarding the work. I did receive confirmation it was completed and we are ready to get the final installation date set up! Look forward to hearing from you. 


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