Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,843,650

members

1,334

online

36,439

topics

Top

Something fishy with Comcast

ANSWERED
New Poster

Something fishy with Comcast

I have a 2 year contract with Comcast and its just about to expired.  I called costumer service to let them know I will not be renewing the contract which has internet, phone,tv, and home, but that instead i will just keep the internet.  Prior to my call, the speed was fast and smooth, but a week later I started noticing my speed going down.  I am having difficulties streaming video, watching Netflix, etc.  I called Comcast this morning and they "boosted the modem"   I checked the speed and it is down to about 54.  I was told this is my normal speed.   I honestly think Comcast slowed my speed because i will no longer be paying them $250 a month for all four services, but for only one service... Internet.  Do they care I've been paying faithfully these past two years?  Nope.    This company is crooked to the bone. Crappy 

Accepted Solution

Re: Something fishy with Comcast

The last tech that came said it wasn’t fixed but he must had done something to it, because it’s working. Thank you for your willingness to help
View answer in context
Tags (1)
Cable Expert

Re: Something fishy with Comcast

Nah, Comcast doesn't do anything like that. 

 

Start here: troubleshooting guide. If you still need help, please post your equipment details (make/model of your modem/gateway/router) and a screenshot of your signal levels and your error/event log. Thank you!




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Official Employee

Re: Something fishy with Comcast

Good evening, I can investigate this for you going forward. Would you like me to check your account from here?


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: Something fishy with Comcast

I change my modem, a tech came today. Speed still low . I’m playing for Blast! Getting less, contract is up in a month. this all started after my call to Comcast . What’s next, a call to FCC?
Official Employee

Re: Something fishy with Comcast

Hello,

I would like to look into this for you from here. To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Contributor

Re: Something fishy with Comcast

I believe it. More than once after a call to Comcast my internet has gone off completely. One occurence - I would assume a coincidence; several times - nah. I called once on a Friday afternoon and didn't have any internet service until Monday. 

New Poster

Re: Something fishy with Comcast

The last tech that came said it wasn’t fixed but he must had done something to it, because it’s working. Thank you for your willingness to help
Official Employee

Re: Something fishy with Comcast

 

Fl2, not a problem. We're happy to help. Post again if you need anything else. 

 

KenF


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 7 replies
  • 394 views
  • 1 kudo
  • 5 in conversation