Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,872,511

members

1,496

online

28,797

topics

Top

Service request overcome by events? Southeast Huntsville, AL

ANSWERED
Frequent Visitor

Service request overcome by events? Southeast Huntsville, AL

My service has been down since Thursday. Friday I was assured that someone would come to repair, today. I just spoke to an agent, who said that there is an area outage, since ~11AM, today, and it will be resolved by ~4PM. 

Past experience makes me predict that, once the area problem, documented today, is fixed, the crew will pack up and leave. Then I will have to get in the cue, again. 

Accepted Solution

Re: Service request overcome by events? Southeast Huntsville, AL

If it weren't so sad, it would be funny. I posted, then expanded the post with a reply. I got no further information on the post. Then xfinity asked me to choose the reply that helped me out. They said to mark the response which didn't seem possible.

 

I guess I will get another satisfaction survey.

View answer in context
Frequent Visitor

Re: Service request overcome by events? Southeast Huntsville, AL

Worse than I expected. On 9 Mar, I scheduled outside service. Last night, I was told that a tech came(12Mar) and left after finding no one home. Comcast did not tell me I had to be there. Now, I have to be there two days later, for a service investigation. I have no services, for 5 days, at this time.

 

Frequent Visitor

Re: Service request overcome by events? Southeast Huntsville, AL

If it weren't so sad, it would be funny. I posted, then expanded the post with a reply. I got no further information on the post. Then xfinity asked me to choose the reply that helped me out. They said to mark the response which didn't seem possible.

 

I guess I will get another satisfaction survey.

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 2 replies
  • 231 views
  • 0 kudos
  • 1 in conversation