Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,858,142

members

1,767

online

30,094

topics

Top

Service outage

Regular Visitor

Service outage

What amount of refund is Comcast providing for a day of service I did not get but will be billed for? And please don't use the "we only refund if outage is over 24 hours" corporate boiler plate excuse. This has been a total inconvenience of the day. The weather is not even an issue.
Official Employee

Re: Service outage

Hi, and thank you for reaching out to us. I would be happy to check for any offers for you from here. To protect the privacy of your account, please send me a private message verifying the first and last name on your account, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 1 reply
  • 140 views
  • 0 kudos
  • 2 in conversation