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Service Out For Days

Posted by
Visitor
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Message 1 of 8
271 Views
My service has been out for two days. When I called, Comcast bragged that some of their service areas have been out since July 9th. I told them that was nothing to be proud of. Thanks to this incompetent company I have to buy a laptop and search for WiFi.
7 REPLIES
Posted by
Connection Expert

Message 2 of 8
250 Views

Ongoing concern moved here from the Home Networking Help Board for greater exposure / escalation to actual Comcast employees for assistance.




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Posted by
Cable Expert

Message 3 of 8
241 Views

I've asked a Comcast employee to help you. You should expect a reply in this thread. 




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Posted by
Official Employee

Message 4 of 8
236 Views

Hi, RedRed1959. It looks like we're currently experiencing a local area service interruption issue that we hope to have resolved soon. I apologize for any inconvenience. If you'd like to receive a text message notification once the area wide issue is resolved please send me a private message with your preferred mobile phone number. To send me a private message click my name, ComcastMax, and then click Private Message Me.




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Posted by
Visitor
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Message 5 of 8
208 Views
2 days now that I can connect to my home Wi-Fi looks like connected but it is not working. TV and channels all good. I can not search or do anything on my laptop or phone. I have to use my data on phone to search for comncast boards. I talked to someone yesterday and they said they sent some test to the box, still not working for days now.
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Message 6 of 8
104 Views

I am still having issues even when the technician came to reset router. Seemd to work a little but connection is not really working. Seems to be connected and it drops, on my laptop and phone, and when I am work on wifi no issues. They did not replace my router and my original call they said they could switch. I really can not be using my mobile data.  

Posted by
Official Employee

Message 7 of 8
86 Views

Hi geege10, I see that you have a tech scheduled for tomorrow. It does look like the tech is required to repair your issue, I can reach out to you after the work order has been completed to ensure the tech gets everything up and running properly. I will also note the work order so that the tech knows to replace your old router. 




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Posted by
Official Employee

Message 8 of 8
48 Views

Hello, I wanted to touch base with you to see how everything went with our technician. Did we get your issue taken care of?




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