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Posted by
Visitor
Member Since: ‎07-23-2008
Posts: 6

Service ALWAYS going down

I swear, our service goes down/ out whatever at least once a week. The past seven days, went down 3 times in one day. Everytime it goes out I have to go and recycle. It is good service when it is working. I am happy we am not the only ones. Comcast is in hot water in the Savannah area. Rude CSR, Bad service. But yet we pay and pay more, and have NO choice because the rule the roost here. Got a feeling there will not be another provider here for a while.

Posted by
Valued Contributor



Member Since: ‎01-07-2007
Posts: 924

Re: Service ALWAYS going down

My suggestion:  call and insist on a tech visit.  Not sure if you're referring to your TV or internet, but it sounds like something's not right.  That "power cycle your modem/digital box" seems to be the stock-in-trade response ... regardless of the situation.

 

I have learned to request the employee's name and Comcast ID number when I have problems, and insist they document my service issue(s).  Not sure they actually do; nor do I know if they're giving me "made up" IDs but at least puts employees on notice that this customer is taking notice.  I do that with ANY large company, too.

 

 

__________________________________________________________
"CUSTOMER SERVICE" means providing
s-e-r-v-i-c-e to the customer, not the other way around.
Posted by
Email Expert



Member Since: ‎05-21-2006
Posts: 29,369

Re: Service ALWAYS going down

You might also want to post your connection issues in the Connectivity & Modem Forum and see if any of the Connection Experts can help you at all.  Here's the link:

 http://forums.comcast.com/t5/Connectivity-and-Modem-Help/bd-p/5

 

If you go to that Forum, also note the two 'sticky threads' at the top of the page. 

http://forums.comcast.com/t5/Connectivity-and-Modem-Help/Troubleshooting-Suggestions-for-Connection-...

 

 

http://forums.comcast.com/t5/Connectivity-and-Modem-Help/Information-Required-for-Connection-related...

 

 



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Posted by
Visitor
Member Since: ‎07-23-2008
Posts: 6

Re: Service ALWAYS going down

Sorry it is the  internet... I do have the tv but our direct tv overrides it.

 

I am going to look at the links.. thanks

Posted by
Visitor
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Member Since: ‎08-16-2014
Posts: 1

Re: Service ALWAYS going down

Same here, last 5 weekends it has gone down, they offer nothing, do not card. I have had 3 service trucks in our neighborhood and it still goes down.  This is not me, it is an area outage every weekend for a month. and there is no CSR that even cares.

I can't get to anyone above a CSR, I have waited up to 30 minutes being told I would, but they never picked up.

A month of this and they can't explain, offer no credits for service out. I don't want a credit, I want service that works. I work from home so this hits me on my personal and business.  On my court, I am the last on Comcast and not on Direct TV because all of my neighbors have had enough, and I am not far behind.