I swear, our service goes down/ out whatever at least once a week. The past seven days, went down 3 times in one day. Everytime it goes out I have to go and recycle. It is good service when it is working. I am happy we am not the only ones. Comcast is in hot water in the Savannah area. Rude CSR, Bad service. But yet we pay and pay more, and have NO choice because the rule the roost here. Got a feeling there will not be another provider here for a while.
My suggestion: call and insist on a tech visit. Not sure if you're referring to your TV or internet, but it sounds like something's not right. That "power cycle your modem/digital box" seems to be the stock-in-trade response ... regardless of the situation.
I have learned to request the employee's name and Comcast ID number when I have problems, and insist they document my service issue(s). Not sure they actually do; nor do I know if they're giving me "made up" IDs but at least puts employees on notice that this customer is taking notice. I do that with ANY large company, too.
__________________________________________________________ "CUSTOMER SERVICE" means providing s-e-r-v-i-c-e to the customer, not the other way around.
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Same here, last 5 weekends it has gone down, they offer nothing, do not card. I have had 3 service trucks in our neighborhood and it still goes down. This is not me, it is an area outage every weekend for a month. and there is no CSR that even cares.
I can't get to anyone above a CSR, I have waited up to 30 minutes being told I would, but they never picked up.
A month of this and they can't explain, offer no credits for service out. I don't want a credit, I want service that works. I work from home so this hits me on my personal and business. On my court, I am the last on Comcast and not on Direct TV because all of my neighbors have had enough, and I am not far behind.