Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,844,519

members

579

online

36,599

topics

Top

STOP sending me Comcast emails and SPAM

ANSWERED
Highlighted
Contributor

STOP sending me Comcast emails and SPAM

For the past three months I've been receiving constant emails/SPAM from Comcast.  Each time I receive them, I opt out of the emails.  It does not stop them and they are still being sent.  CONSTANTLY.

 

I never opted into them to begin with.


They are being sent to all the email addresses associated with my Comcast account.

 

What does it take to get this to stop? It is illegal for you to keep pummeling me with these emails after I've opted out multiple times.

Accepted Solution

Re: STOP sending me Comcast emails and SPAM

You can opt out of Comcast solicitations here: https://pc2.mypreferences.com/Comcast/OptOut/Default.aspx and you can opt out of Comcast email solicitations here: https://pc2.mypreferences.com/Comcast/OptDown/opt-down

View answer in context
Admin1

Re: STOP sending me Comcast emails and SPAM

Hi Fredd6,

 

I'm going to see about getting you more information on this. I do know that some marketing items can take up to 60 days to fully stop. You'll be contacted within 24-48 hours to discuss further. 

 

Thank You


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: STOP sending me Comcast emails and SPAM

Did this get resolved? I am having the same exact issue. This many emails makes me regret doing business with Xfinity. And now I’m stuck in a contract. Great! 🤦🏼‍♂️

Official Employee

Re: STOP sending me Comcast emails and SPAM

Hello S8ang, this link will help you to stop emails and calls. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: STOP sending me Comcast emails and SPAM

did you notice the form you gave a link to doesnt include an email opt out? that form only covers calls and posted mail. how about one for electronic mail?

Cable Expert

Re: STOP sending me Comcast emails and SPAM

You can opt out of Comcast solicitations here: https://pc2.mypreferences.com/Comcast/OptOut/Default.aspx and you can opt out of Comcast email solicitations here: https://pc2.mypreferences.com/Comcast/OptDown/opt-down




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Official Employee

Re: STOP sending me Comcast emails and SPAM

leavemebe, the information nerdburg provided is the best way to opt out of all options. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 6 replies
  • 845 views
  • 0 kudos
  • 6 in conversation