Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,858,890

members

1,129

online

29,055

topics

Top

Returned modem still on account and not getting speed I'm paying for

Regular Visitor

Returned modem still on account and not getting speed I'm paying for

I returned the rented Arris modem last week, but it is still showing on my account.  I activated my own purchased Netgear CM600 modem, but the Arris is still on the account.  I have a receipt showing it was returned.  Online chat said it would automatically drop off, but it's not happening.  I am not getting the Extreme 300 speed and in reading other posts, it may be because there are two modems on my account and only the CM600 should be active and listed.  How can I get the Arris off our account?

Regular Visitor

Re: Returned modem still on account and not getting speed I'm paying for

Update - just did another online chat and am being told the modem will disappear after the next bill is released.  My cable boxes disappeared immediately, so I find this strange.

Official Employee

Re: Returned modem still on account and not getting speed I'm paying for

Hi Angie1515, I can have a look at this for you.  Please send me a private message with your account information (your name, address and account number). 

 

Thank you


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 2 replies
  • 143 views
  • 0 kudos
  • 2 in conversation