Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.




online now



Return equipment

Posted by
  • Congrats on Posting your first topic!

Member Since: ‎11-04-2010
Posts: 2
Message 1 of 5 (5,078 Views)

Return equipment

Locations to return compact equipment in the milwaukie Oregon area

Posted by
Security Expert

Member Since: ‎10-28-2003
Posts: 6,151
Message 2 of 5 (5,066 Views)

Re: Return equipment

Go to this link, ebnter your custome information and you shuld reciev a list of service centers in your area.

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'

Posted by
Service Expert

Member Since: ‎02-04-2004
Posts: 16,147
Message 3 of 5 (5,050 Views)

Re: Return equipment


 When your equipment is picked up or turned in, GET A RETURNED EQUIPMENT RECEIPT. Make sure it documents that what you returned is a modem or tv boxes. If there are any stickers with serial or MAC numbers, make sure those numbers are on the receipt. Keep the receipt in a safe place, don't forget where you put it. In the past, Comcast has billed customers for equipment that had been returned. Sometimes they lose track of the equipment and the receipt will be your proof that you turned it in to Comcast.


If you ship the equipment to Comcast, record tracking numbers. Keep those numbers in a safe place. You will need them later if Comcast bills you for the equipment.

You can also check the status of shipped items on the delivery company webpage. When you see it was delivered, print screen the delivery status. UPS also offers Track By Email. Use that option. You'll be notified when it is delivered. Save the email-again this will be proof it was received by Comcast.


Print out the delivery confirmation (if your computer crashes and you lose the info the print out will be your proof of return) This should also be kept in a safe place where you can get to it if needed.

I know from experience that having the receipts can save you a lot of headaches. I was able to pull out my receipts when a collection agency notified me I owed for Comcast equipment that had been returned.


Comcast employees must be authorized to post in the forum in an official capacity. Employees posting here have their names in red and are designated as employees. Names not in red are customers.

This is done to protect customers and for assurance that they are dealing with a Comcast employee.
Non-Authorized Employees are allowed to post but cannot state they are employees nor can they allude to being employees.

Posted by
Gold Problem Solver

Member Since: ‎05-21-2006
Posts: 30,272
Message 4 of 5 (2,754 Views)

Re: Return equipment

Post as removed because it contains personal information. Do not post any personal information in the Forums. Read the Posting Guidelines please.

Posted by
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎03-31-2014
Posts: 1
Message 5 of 5 (1,241 Views)

Re: Return equipment

I neec to return my router and cable box through mail. How do I get boxes mailed to me?