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Retention/Loyalty

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Retention/Loyalty

I see a lot of messages regarding Retention/Loyalty., I, too, would like to discuss this with a CRS. I saw immediatelythat the response provided, time and again, is 'send me a PM'. So, I'd tried to send an enquiry directly to a CSR. I chose 'Send Message' and a single white line is provided, but I can't enter data/text.

 

Do we have to start a topic before we can reach you? I'd like to contact ComcastJoeTru as noted in the attachment, but any other will do.

 

Thank you,

Phillip

Accepted Solution

Re: Retention/Loyalty

It's against forum guidelines to send an unrequested PM to anyone in the forums, especially a particular Official Employee.  Also, any Official Employee can help you, so you should not request a particular one for your issue.

 

Your post has gone into a queue and will be answered as quickly as possible.

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Service Expert

Re: Retention/Loyalty

It's against forum guidelines to send an unrequested PM to anyone in the forums, especially a particular Official Employee.  Also, any Official Employee can help you, so you should not request a particular one for your issue.

 

Your post has gone into a queue and will be answered as quickly as possible.




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I am an XFINITY Forum Expert and I am here to help.
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Regular Visitor

Re: Retention/Loyalty

Thank you for your response. I looked forward to receiving a prompt response but have yet to hear from you fine folks. Is the queue's waiting period more than 2 days long?

 

Thank you for the guidelines.

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