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Requesting Chat History

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Requesting Chat History

I closed a chat window and did not receive an email of the chat log. However, there is information in it that I need, is there any way to retrieve this?

Cable Expert

Re: Requesting Chat History

I've asked a Comcast employee to help you. You should expect a reply in this thread. 




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I am an XFINITY Forum Expert and I am here to help.
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Official Employee

Re: Requesting Chat History

Hi, sendingthecrux - We cannot release the chat transcript after it got closed. Apologies for the inconvenience. However, I can definitely answer any questions you have or confirm any changes made to your account. Please send me a private message with your full name, address, and a phone or account number. Thank you!


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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

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