Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,747,402

members

46

online now

1,905,985

discussions

Back to Top

Removing hard pull from credit file

Frequent Visitor

Removing hard pull from credit file

When I got my Comcast services I was told there would only be a soft pull, but after looking at my report on credit karma a hard pull was taken on my credit file. After looking at a few forum posts it appears this situation has occurred to a multitude of people so I'd like to contact a Comcast employee who could direct me to the right place. I contacted Equifax and was told to contact Comcast. I can provide the last 4 of my social, full name, address and date of the inquiry.

Frequent Visitor

Re: Removing hard pull from credit file

Should I send a private message to one of the comcast employees who frequent this forum or should I try to call comcast and see what they can do on the phone?  I'm just looking for what direction I should be going with this. 

Frequent Visitor

Re: Removing hard pull from credit file

forums.xfinity.com/t5/customer-service/how-to-remove-the-comcast-hard-inquiry/td-p/2565723

 

In the link provided several customers were helped with the same issue I'm having.  I know that was back in 2015, but is it possible for a comcast employee to help me with this at all?

Official Employee

Re: Removing hard pull from credit file

Hi Jomyron, I have responded to your private message.

 

Thank you




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Frequent Visitor

Re: Removing hard pull from credit file

Thank you for your response here. I responded to the private message.

Discussion stats
  • 4 replies
  • 164 views
  • 0 kudos
  • 2 in conversation