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Remove old router from account

Regular Visitor

Remove old router from account

I recently replaced my personal modem and activated it with xfinity.  My old modem is still on my account & my account keeps dropping the new modem.  How do I delete the old modem?

Problem Solver

Re: Remove old router from account

A Comcast employee can fix that or you can call Comcast and instruct them that the old modem should be removed from the account.
Cable Expert

Re: Remove old router from account

I've asked a Comcast employee to help you. You should expect a reply in this thread. 




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Official Employee

Re: Remove old router from account

Hello, I can assist you further from here if you would like. Would you mind if I look at your account?


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Regular Visitor

Re: Remove old router from account

Yes please look @my açcount ComcastShane.  I need to delete the older docsis 2 modem.

Admin1

Re: Remove old router from account

armorcav98 -- Please send ComcastShane a PM with your name, full service address, and either phone number or account number for authentication. He will also need the MAC address of the modem that needs to be removed. 


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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
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Mark a Best Answer!solution Icon

Regular Visitor

Re: Remove old router from account

I would like to send a private message, but when I click on the send message link, I get a blank page.  I have tried 2 different computers as well as multiple browsers.

Regular Visitor

Re: Remove old router from account

After searching the forum for help- it appears that private messaging is disabled for "new forum users."  I guess I fit that definition, so I have no ability to send a PM for further assistance.

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