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Ok, I have searched everywhere and not found a reliable solution yet. I had my own personal modem, a SB6141 and recently upgraded to a SB6191. I sold the SB6141 modem, thinking that when the new owner activated it on their account it would be removed from mine...not the case. Now, when I log in to my account, I can see both the SB6141 and SB6191 modems, and both modems data usage are being counted towards my monthly data usage. I have tried chatting multiple times, but the rep can't seem to understand my issue. They think I am being charged the monthly modem rental fee when I have my own modem, which is not the case. I am simply trying to find a way to remove the old modem from my account so it stops racking up data usage that I am not actually using.
Does anybody have any solution for this? I have searched countless forums trying to figure it out, but it all keeps going back to "I called Comcast for a year and they never resolved it, so I just lived with it.", which is not what I want to do, especially now that I have a data limit on my account that I will be paying for since I now have 2 modems contributing to it.
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I've asked a Comcast employee to help you. You should expect a reply soon.
Hi sincerelyme, I apologize for your experiences with the old modem still on your account. I will send you a private message to further assist in researching this issue.
Hi Sincerelyme, thank you for the reply. I have responded to your private message.
Hi Sincerelyme, thank you for working with me via private message and glad I was able to correct this on my side for you. If you have any questions or concerns in the future please let me know.
I have responded to your duplicate post about this located: http://forums.xfinity.com/t5/Customer-Service/Remove-old-returned-gateway-from-account/m-p/3046795#M...
Please refrain from creating duplicate posts about the same topic, as doing so is a violation of Comcast Forum Guidelines.
Our hearts go out to those impacted by Storm Riley this past Friday and those who may be impacted this week by Storm Quinn in the Northeast Division.
To help residents and emergency personnel stay connected during this time, Comcast is opening up Xfinity WiFi outdoor and SMB hotspots in these communities to anyone who needs them, including non-Xfinity Internet subscribers.
This will be starting at 4:00 PM ET on Monday, March 5, 2018, through Friday, March 16, 2018.
For more about these open Xfinity Hotspots see here.
Alerts are an easy, quick way to manage your account and get information - like payment confirmations and your current balance.