I've been sitting her waiting with a "Chat Escalation" for over 30 minutes, so far...and this is the 2nd "Chat Escalation" today. The first was disconnected. All I'm trying to do is cancel my cable by a specific date and get the price on continuing my internet service. I don't understand why this has to be escalated? Can someone please get back to me and take care of this for me. Your attention to this matter is greatly appreciated. Please see my chat screen as of 6:40pmpst. Thank You
Thank you. While you are waiting why not check out Comcast Customer Central from either Comcast.com or Comcast.net and learn more about managing your account online. If you have any questions after we are finished, I'll be more than happy to answer them for you.
I compared plans and to get the features I desire hd, dvr, comcast prices where to high for me. I'm retired and on a fixed income. I do like your internet service though. It is quite fast and so far pretty problem free.
I would be happy to get you in touch with the department that can further help you with your issue. Please stay connected to the chat while I transfer your chat to our Transactional Accounts queue. But before I transfer you over to the next department, will there be anything else on my end that I can help you with?
Ivy..this is the second time I was told to wait for someone from Transactional Accounts. No one ever showed up and I was disconnected from Chat. I only have so many minutes on my phone, can't I take care of this online?
OMG...I wait for almost an hour and while I'm typing this someone answers the chat and closes my session. I did not close it...In fact it is still open...so I guess I start from scratch again. This is not very customer friendly system by all the responses I'm reading and not an isolated incident. I would appreciate someone getting back on chat with me now. I am still logged in to my account. PS...I know you can do that.
You are a very important customer and it appears you have left the chat. To ensure we provide the best support possible, I will close this window now and ask that you initiate a new chat so that we can provide you with support of your Comcast Services. Thank you.
The Help Forums are primarily a customer to customer forum and we do not have access to any of your account information at all and cannot assist you.
We can escalate problems to the Administrator to review, but since it is now Friday night, the business week has already ended until Monday & he probably won't see your post until then, at the earliest..
May I suggest, instead of using Chat that you call 1-800 comcast and ask for the Retention department.
1-800-266-2278 <<<This is the number ffor the Retention Department. OR-
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