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Re: How do you activate a new modem?

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Message 1 of 5
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Comcast no good. I gone a change that for I am calling several time to comcast but they disconnect my service all time They are take a call after transfer to next guy they transfer another it repeat for 6 guy then after they disconnect my call. They lost my 1 hour but I can't fix my problem  they looking for only how to paying higher amount bill not provide better service. It's really cheating..............

4 REPLIES
Posted by
Cable Expert

Message 2 of 5
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1) Turn off your computer;

2) Install the modem;

3) Turn on computer and open web browser.

 

You should now be at the Comcast activation page.  Just follow the directions and you should be on-line in no time (assuming your signal levels are good enough). If that fails you'll have to call 1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489).




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I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
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Message 3 of 5
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I had to manually go to https://activate.comcast.com/RoutingEngine/accountlookup.do to activate.  I was not automatically forwarded to the activation page.

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Message 4 of 5
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themoneymanap wrote:

I had to manually go to https://activate.comcast.com/RoutingEngine/accountlookup.do to activate.  I was not automatically forwarded to the activation page.


I don't know how you found that URL, but thank you! I couldn't load any webpages, not even Xfinity.com/activate, but that one got me going!

Posted by
Official Employee

Message 5 of 5
10,458 Views
dan639,

 

Need Additional Help?
If you’re having trouble activating your wireless gateway or Comcast services, please call 1-855-OK-BEGIN (1-855-652-3446). For more information about your wireless gateway, visit https://customer.xfinity.com/help-and-support/Wireless-Gateway.

 




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