Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,514,728

members

53

online now

1,715,099

discussions

Back to Top

Re: How do you activate a new modem?

Posted by
Visitor
  • Congrats on Posting your first topic!

Member Since: ‎03-20-2012
Posts: 1
Message 1 of 5 (36,430 Views)

Re: How do you activate a new modem?

Comcast no good. I gone a change that for I am calling several time to comcast but they disconnect my service all time They are take a call after transfer to next guy they transfer another it repeat for 6 guy then after they disconnect my call. They lost my 1 hour but I can't fix my problem  they looking for only how to paying higher amount bill not provide better service. It's really cheating..............

4 REPLIES
Posted by
Cable Expert

Member Since: ‎06-27-2009
Posts: 13,277
Message 2 of 5 (36,416 Views)

Re: How do you activate a new modem?

1) Turn off your computer;

2) Install the modem;

3) Turn on computer and open web browser.

 

You should now be at the Comcast activation page.  Just follow the directions and you should be on-line in no time (assuming your signal levels are good enough). If that fails you'll have to call 1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489).




Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Was your question answered? Mark it as an accepted solution!solution Icon
Did this post help? Why not give it a kudo!!!Kudos Icon
Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Community Icon
I am an XFINITY Forum Expert and I am here to help. Expert Program
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.

Member Since: ‎07-04-2013
Posts: 2
Message 3 of 5 (27,466 Views)

Re: How do you activate a new modem?

I had to manually go to https://activate.comcast.com/RoutingEngine/accountlookup.do to activate.  I was not automatically forwarded to the activation page.

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎05-26-2013
Posts: 1
Message 4 of 5 (6,668 Views)

Re: How do you activate a new modem?


themoneymanap wrote:

I had to manually go to https://activate.comcast.com/RoutingEngine/accountlookup.do to activate.  I was not automatically forwarded to the activation page.


I don't know how you found that URL, but thank you! I couldn't load any webpages, not even Xfinity.com/activate, but that one got me going!

Posted by
Official Employee

Member Since: ‎03-19-2015
Posts: 4,013
Message 5 of 5 (6,580 Views)

Re: How do you activate a new modem?

dan639,

 

Need Additional Help?
If you’re having trouble activating your wireless gateway or Comcast services, please call 1-855-OK-BEGIN (1-855-652-3446). For more information about your wireless gateway, visit https://customer.xfinity.com/help-and-support/Wireless-Gateway.