Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,841,985

members

1,110

online

36,153

topics

Top

Re: How can I determine if Gig speed is available at my address?

Frequent Visitor

Re: How can I determine if Gig speed is available at my address?

I would like to know if gig is in my area my zip code is 95742 when I enter my adress is says that my house is an apartment... And there are unit numbers.... Which there isn't please help me!
Official Employee

Re: How can I determine if Gig speed is available at my address?

Hi, rnapril - Please send me a private message with your full name, the account holder's name and address as it listed on the billing statement, a phone or an account number. I will check if the Gigabit service available in your area and if yes, I will check pricing as well. Click on my name ComcastElla, then click Private Message Me.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Frequent Visitor

Re: How can I determine if Gig speed is available at my address?

@ComcastElla i have tried to send you a personal message with my information but it is not allowing me to send a personal message to you all i get when i click send message is a search bar to look for other forum posts please fix this issue so i can send you a personal message other people were having the same issue not being able to send private messages and a comcast rep fixed it so please get this fixed immediately so i can send you a message  

Official Employee

Re: How can I determine if Gig speed is available at my address?

@rnapril - Your PM feature is already enabled. Click on my name ->  Private Message Me. If you get an issue, please post a screenshot. Thanks


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Frequent Visitor

Re: How can I determine if Gig speed is available at my address?

This is what I get when I try to pm you the pm window doesnt pop up for me to be able to private message you
Screenshot_20180417-220901_Chrome.jpg
Official Employee

Re: How can I determine if Gig speed is available at my address?

@rnapril - I got your private message. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 5 replies
  • 221 views
  • 0 kudos
  • 2 in conversation