Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,872,843

members

642

online

28,848

topics

Top

Re: HELP - Stuck in the vortex of Comcast Construction Services

New Poster

Re: HELP - Stuck in the vortex of Comcast Construction Services

My service was disconnected by an Xfinity representative on March 23, because of a problem inside my home that was causing "noise" in the neighborhood. I was home at the time, but no one checked in with me and simply disconnected at the street. It then took 5 DAYS (5FIVE DAYS!!) to get a tech to my house. That is terrible customer service. He said the problem was caused by a couple loose connections. I work from home and lost 2 days of work, and was offered a $60 credit, and lower my monthly bill to $176.00 monthly. I received my bill. The credit was not applied, and then I was told that the representative that offered the price was not authorized to offer the promotional price, and it wouldn't be honored. I was one of your best customers. I HAVE CHAMPIONED Xfinity for many years. I have encouraged everyone to forget about the phone company and DISH; stick with cable. I've paid more than $20,000.00 in the last 10 years to your company, and for that. You increased my price by $35.00 monthly. It started with poor customer service, and ended with poor customer service. I am ACTIVELY shopping to make a change.

Cable Expert

Re: HELP - Stuck in the vortex of Comcast Construction Services

I've asked a Comcast employee to help you. You should expect a reply in this thread. 




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Official Employee

Re: HELP - Stuck in the vortex of Comcast Construction Services

 

tigerboy3, This is not the experience I want for you. I'll look into the credit offer and see if we can improve your rate. Please send me a private message with your full name, address, and phone number so I can help. 

 

KenF


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 2 replies
  • 95 views
  • 0 kudos
  • 3 in conversation