Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,841,036

members

1,266

online

35,972

topics

Top

Rate increase

Regular Visitor

Rate increase

I have called Comcast several times since the rate increase in January.  They will not call me back and they keep telling me that I have the best deal they have available.  My bill went from $178 to $204 (total bill).  Nobody will listen as I just want to get into a cheaper package; we don't need all the channels we have and just want to go back to the basic cable stations.  After being a loyal customer for years I feel that the company just doesn't care about its customers anymore.  Why is is that they will gladly upgrade your services but will not go backwards and downgrade your package when asked?????

Admin1

Re: Rate increase

Hi komondortasha -- I can help with your rate reduction request. Please send me a PM with your name, full service address, and either phone number or account number for authentication. I will look at our available offers that we can apply to your account.

 

Click my name (ComcastZach) and click Private Message Me. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 1 reply
  • 120 views
  • 0 kudos
  • 2 in conversation