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REMOVING CHARGE FROM MY ACCOUNT

Posted by
Regular Visitor
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Message 1 of 4
279 Views

I just recently noticed that I am being charged for a modem that I had returned back in June/July 2015.  Unfortunately, I cannot locate my receipt to show proof of the return.  I didn't bother to check my bill each month (big mistake there); but, I have been billed $10 a month for that modem indicating that I did not return it.  I contacted Comcast via "Chat" and the rep that I spoke with suggested I file a claim (go to the returns center that it was originally returned to) there was nothing he could do for me.  I  initiated another chat with a Comcast Rep in billing on February 3 and explained my situation.  At that time, I was told they were going to take of it and remove the charges from my bill.  I was asked for my email address and I was to receive a confirmation of this charge being removed from my account.  As of this writing, I haven't received anything indicating that has happened.   I know the modem was returned.  I would appreciate a response letting me know if this charge will indeed be removed from future billings.

3 REPLIES
Posted by
Official Employee

Message 2 of 4
242 Views

Hi straightup,  I apologize for your experiences I can assist in getting a ticket submitted to the right team to further research this for you.  I will send you a private message to further assist.

 

Thank you




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Posted by
Official Employee

Message 3 of 4
190 Views

Hi StraightUp, I have responded to your private message. 

 

 

Thank you




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I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
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Posted by
Official Employee

Message 4 of 4
113 Views

Hi StriaghtUp, thank you for working with me via private message and glad everything got straightened out.  If you have any questions or concerns in the future please let me know.

 

Thank you




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I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
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I am a Comcast Employee.
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