Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,873,939

members

828

online

29,072

topics

Top

Procedure to complain a customer representative

New Poster

Procedure to complain a customer representative

Today, when my call was transfered from Internet Essential to Comcast. The customer representative is very rude and helplessful. She does not help me to change to the plan which fits me. She even turned off my TV without my permission. Who knows the right procedure to complain the terrible customer service people?

Official Employee

Re: Procedure to complain a customer representative

 

Hi janeinfl, I responded to your original post regarding your concerns please reach out to me there or by clicking on this link.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 1 reply
  • 119 views
  • 0 kudos
  • 2 in conversation