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Poor Customer Service and Bad Refurbished Equipment

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Regular Visitor

Poor Customer Service and Bad Refurbished Equipment

I have tried numerous times to get the correct equipment from Comcast customer service.  The office I am a directed to go to keeps giving me defective equipment (cable box, remotes)  I have to keep going back to the office, which is NOT around the corner from my house, costing me considerable time and expense.  Customer service seems unable or incapable to resolve performance issues.  I would be interested in finding out whether others have experienced such consistently poor customer service and problems with equipment and, if so, what options you took to resolve these issues.  I have called and spent HOURS AND HOURS with customer service, complaints division and the laughably entitled “resolution” people, who admitted that they could not resolve the problem.  Thereafter, I was transferred over and over to others who were equally inept.

Accepted Solution

Re: Poor Customer Service and Bad Refurbished Equipment

Thank you for your intrest, my problem was solve after my posting to this Web site.

 

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Cable Expert

Re: Poor Customer Service and Bad Refurbished Equipment

I've asked a Comcast employee to help you. You should expect a reply in this thread. 




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I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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Official Employee

Re: Poor Customer Service and Bad Refurbished Equipment

Hello,

I would like to look into this for you from here. To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.


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I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Regular Visitor

Re: Poor Customer Service and Bad Refurbished Equipment

Thank you for your intrest, my problem was solve after my posting to this Web site.

 

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