Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,517,011

members

77

online now

1,717,759

discussions

Back to Top

Ordering Movies

Posted by
Visitor
  • Congrats on Posting your first topic!

Member Since: ‎09-16-2010
Posts: 1
Message 1 of 2 (869 Views)

Ordering Movies

My husband doesn't see very well and ordered a movie by mistake which cost us something like 14.00 extra. Is there a was to turn this option off? He didn't know he did it and didn't watch it.

1 REPLY
Highlighted
Posted by
Cable Expert

Member Since: ‎06-27-2009
Posts: 13,277
Message 2 of 2 (857 Views)

Re: Ordering Movies

You can go to "parental controls" on your cable box and change settings. You can require a PIN number to order movies. That makes it a lot harder to accidentally order a movie. You can call 1800-XFINITY for help with this. If you didn't watch the movie you ordered, they will take it off your bill too.




Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Was your question answered? Mark it as an accepted solution!solution Icon
Did this post help? Why not give it a kudo!!!Kudos Icon
Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Community Icon
I am an XFINITY Forum Expert and I am here to help. Expert Program