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Options for downgrading Internet service

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Regular Visitor

Options for downgrading Internet service

We have Xfinity Internet service at 55 gbps for which we are paying $74.45 per month. I would like to know our options for downgrading, as we don't really need that speed. If I choose Modify Plan in my user account, I only see a choice to "downgrade" to 55 gbps at $64~ per month. Yet if I log out and check plans I see an option for 10 gbps service, and for 55 gbps at $39.95 per month for new users without a 12-month discount. Please tell me what my options are. Thank you.

Accepted Solution

Re: Options for downgrading Internet service

Hi runbei, thank you for reaching out and I can assist going over current promotions for you.  Please send me a private message with your account information (name on account, address on account, and account number).

 

Thank you

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Official Employee

Re: Options for downgrading Internet service

Hi runbei, thank you for reaching out and I can assist going over current promotions for you.  Please send me a private message with your account information (name on account, address on account, and account number).

 

Thank you




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Official Employee

Re: Options for downgrading Internet service

Hi runbei,  thank you for working with me via private message and glad we were able to find a promotion that fits your needs.

 

Thank you




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