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Options for cancelling TV, and keeping Internet

New Poster

Options for cancelling TV, and keeping Internet

Hello,

We want to cancel our cable TV service, but would like to keep our internet service. We would like any information on any internet specials available to us. We're going with a streaming TV service.

Thx

Official Employee

Re: Options for cancelling TV, and keeping Internet

Good evening,  I would like to check and see if there are any offers for you. Would you like me to look at your account from here?


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New Poster

Re: Options for cancelling TV, and keeping Internet

I called Comcast at 800-266-2278 and was transferred from the first agent to a loyalty agent. Told him I wanted to drop my cable tv and keep the internet. He offered to lower the cable tv bill by not charging for the box for 12 months, basically lowering by $20. I told him we were going to stream our tv and that we’d already made up our minds on that issue. That we didn’t need the cable tv anymore as we usually watch fewer than a dozen channels.

I asked for any promos available for existing customers and he said that he could offer the Performance Pro (150mps) for $64.95 on the 12 month contract, which is the level we currently had. I asked what the next lower internet level was and if a promo was available as well. He told me that their Performance Plus (60mps) was available for $49.95 on the identical terms as the Pro level. We chose the Plus level, which we’re very satisfied with. Our Speedtest usually range above 70 mbp with a few devices going on simultaneously. Surprisingly fast....

It was an easy process to call Comcast and speak with their loyalty agent. He was very professional and a good listener. 

 

New Poster

Re: Options for cancelling TV, and keeping Internet

Lucky you I had a horrible experience today.. I have been a customer the last 10 months and had the x1 double play $170 a month.. I just got rid of the cable today because I just stream online anyhow when I went in to the Xfinity store and dropped the cable and internet only price is $94 a month for the 150mb service.. The retention specialist I spoke to over the phone this afternoon was even worse he tried upselling multiple service and ultimately said if I wanted internet only that my price would be $104 a month.. what's going on geese.. I love Xfinity internet service and really wanna keep it but won't for almost $10o a month! Any Xfinity reps can you review my scenario? Thanks
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