Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,844,625

members

1,169

online

36,628

topics

Top

Old debt forgiveness/amnesty program

Regular Visitor

Old debt forgiveness/amnesty program

Hello...Sorry to bother you...I just have a few quistions for you in regaurds to the debt forgiveness/amnesty program you offer. I have an old bill with your company and would like some info/requirements needed for the program(s). 

Official Employee

Re: Old debt forgiveness/amnesty program

Hi, Littleangel1315 - Are you referring to Internet Essentials - National Amnesty program? Also, sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. We assist our customer on a first-come, first-served basis and by sending a private message without a request - you skip the line. Thank you for understanding! 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Regular Visitor

Re: Old debt forgiveness/amnesty program

Oh my...Iam so very sorry...I did not know that :-( I guess that is what it is called...i was working with a Rep from the chicago region corp office when my situation first started and she had told me a few things to check on when my situation changed. I tried to call her on the number that we were talking on before but it is no longer a direct line to main office where i would enter her ext.#...So i figured i would try this...again I am truly sorry 

Official Employee

Re: Old debt forgiveness/amnesty program

@Littleangel1315 - No worries at all, you didn't know.  Let me take a look at your account, please send me your full name, the account holder's name and address as it listed on the billing statement, a phone or an account number in a private message. Thank you!


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 3 replies
  • 173 views
  • 0 kudos
  • 2 in conversation