Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,875,914

members

1,162

online

29,426

topics

Top

OWN MY MODEM!

Highlighted
New Poster

OWN MY MODEM!

Comcast continue to try to bill me for MY self owned modem!! Anyone else having this issue?

Bronze Problem Solver

Re: OWN MY MODEM!

Unfortunately, this happens a lot.  It's happened to me, as well, and as it was explained to me, the modem ownership status "switch" needs to be flipped in two places by two different departments, which often doesn't happen.  Then, when an automated audit happens, the AI thinks the modem belongs to Comcast and generates the letter.  A Comcast employee will need to address this;  they answer problems in the order they are posted, so it may take a while.

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 1 reply
  • 150 views
  • 0 kudos
  • 2 in conversation