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New Modem update. Unable to order from computer I get only a Blue screen. Whats up?

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New Modem update. Unable to order from computer I get only a Blue screen. Whats up?

Unable to order Modem update.  Please send Equipment to my home address you have listed on my record. Thanks

Cable Expert

Re: New Modem update. Unable to order from computer I get only a Blue screen. Whats up?

I've asked a Comcast employee to help you. You should expect a reply in this thread. 




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
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I am an XFINITY Forum Expert and I am here to help.
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Official Employee

Re: New Modem update. Unable to order from computer I get only a Blue screen. Whats up?

Hi, charlesglover - In order to send you a new equipment, I need to get your full name, address, and a phone or account number in a private message. Please click on my name ComcastElla, then click Private Message Me.


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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
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We ask that you post publicly so people with similar questions may benefit.
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
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Mark a Best Answer!solution Icon

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